HER Events

Terms, conditions and privacy

Everything about buying tickets, attending HER events and how we look after your data, in one place. Last updated 7 November 2026.

1. Welcome and who we are

These terms and the privacy notice that follows apply to everything you do on this website: browsing events, creating an account, buying or reserving tickets, joining our mailing list, using the ticket scanner, and attending events listed here. The site is run by HER Working Women (“HER”, “we”, “us”), a community and events brand for working women in Uganda that hosts dinners, meetups and trainings in Kampala.

Last updated: 7 November 2026. By using the site or buying a ticket you confirm that you have read these terms and agree to them. If you do not agree, please do not use the site or buy a ticket.

Questions about any part of this page can be sent to events@herworkingwomen.com.

2. Words we use

  • Event: any dinner, meetup, training, workshop, brunch or other gathering listed on this site.
  • Ticket: a digital entry pass with a unique QR code, issued after payment (or after a free registration) for one person.
  • Buyer: the person who makes the booking and pays. Attendee: the person named on, or holding, the ticket. They can be the same person.
  • Account: the profile you create by signing in with Google or with an email and password.
  • Pesapal: the licensed payment service provider that processes card and mobile money payments for us.

3. Changes to these terms

We may update these terms from time to time, for example when we add a feature or when the law changes. The date at the top shows when the page last changed. The version that applies to your ticket is the one that was live when you paid. Using the site after a change means you accept the new version for future bookings.

4. Your account and signing in

You do not need an account to buy a ticket; you can book as a guest with your name, email and phone number. An account lets you see your tickets in one place under My account.

  • You can sign in with Google or with an email and password. When you use Google, Google tells us your name, email address and profile picture, and confirms that you own the email. We never see your Google password.
  • You must be 18 or older to create an account or buy a ticket, unless an event page clearly says otherwise.
  • Keep your password and your device safe. You are responsible for what happens under your account. Tell us at once at events@herworkingwomen.com if you think someone else has used it.
  • Give us true and current details. We may disable accounts that are used for fraud, resale abuse, harassment or anything that breaks these terms.
  • You can ask us to delete your account at any time (see Your rights). Tickets already paid for stay valid until the event unless we agree otherwise.

5. Booking tickets

Choose an event, pick your ticket types and quantities, enter your details and pay. A booking is complete only when payment is confirmed. At that moment we create your tickets, show them on screen and email them to you as PDF files with QR codes.

  • Prices are shown in Uganda shillings (UGX) and include any taxes we are required to charge. Any extra fee is shown before you pay.
  • Ticket types, quantities and prices are set by us for each event and may differ between events. A ticket type may sell out or close early.
  • If you book for other people you may give us their names and emails so that each person receives their own ticket. By doing so you confirm that they know and that you may share their details with us.
  • A limit on the number of tickets per person or per order may apply. We may cancel orders that look like attempts to buy more than the limit.
  • We may refuse or cancel a booking where we suspect fraud, an error in the price or description, or a breach of these terms. If we cancel a paid booking you will receive a full refund.

6. Payments (Pesapal)

Payments are made through Pesapal on a secure payment window inside this site. You can pay by MTN Mobile Money, Airtel Money, or a bank card, depending on what Pesapal offers at the time.

  • We never see, receive or store your card number, PIN or mobile money password. These go straight to Pesapal and your bank or mobile network. Pesapal's own terms and privacy policy apply to the payment.
  • Mobile money and card providers may charge their own fees or apply their own limits. Those are outside our control.
  • Wait on the payment screen until you see the confirmation. If money left your account but you got no ticket, do not pay twice. Open Find my tickets with the email you used, wait a few minutes, and if the ticket still does not appear, contact us at events@herworkingwomen.com with your phone number, the amount and the time. We will check with Pesapal and fix it.
  • Each order gets a reference starting with HER-EVENT-. Please quote it whenever you contact us.

7. Your tickets and how they work

  • One ticket admits one person to one event on the date shown. It is scanned at the entrance and can be used once. After the first scan the same QR code will be refused.
  • Treat your ticket like cash. Anyone who shows the QR code first can enter. Do not post a photo of your ticket online, because someone else could copy the code and use it before you.
  • You may give or sell your ticket to a friend at face value. You may not resell tickets for more than the price you paid, and you may not sell them as part of a package or through an unauthorised website. We may cancel tickets bought or sold in breach of this rule without a refund.
  • Show your ticket on your phone or printed. Screenshots are fine as long as the QR code is clear.
  • If you lose your tickets, use Find my tickets to have them emailed again, or sign in and open My account.
  • Free and RSVP tickets still need a registration and can only be used by the person registered. We may release unused places when the event is full.

8. Discounts, flash sales and affiliate links

  • From time to time we run discounts such as early-bird prices or flash sales. They apply for the time shown and only to the ticket types named. If a sale ends while you are paying, the normal price may apply.
  • Some of our community members share personal links that track the bookings they bring in. If you arrive through such a link, we store a small cookie for up to 30 days so the person is credited. This does not change the price you pay unless the link offers a discount that is shown at checkout.

9. Refunds and transfers

Tickets are non-refundable once bought, because we pay for venues, food and speakers in advance. The exceptions are:

  • We cancel the event: you may choose a full refund of the ticket price, or have your ticket moved to the new date.
  • We change the date or venue: your ticket stays valid for the new date. If you cannot attend the new date, ask us for a refund within 7 days of the announcement.
  • You were charged in error: for example a double payment or a technical fault. We will refund the extra amount.
  • Transfers: if you cannot come, you can pass your ticket to someone else (see Your tickets). We may also, at our choice, move your ticket to a later event if you tell us at least 48 hours before the event starts.

Refunds go back to the mobile money number or card you paid with. They normally arrive within 14 working days after we approve them. Pesapal and your provider may take time to process the money, and any provider fee for the original payment may not be returned.

10. Changes to events

Speakers, topics, line-ups, times, venues and menus can change for reasons outside our control, such as illness, travel, traffic, weather, power cuts or the venue's own rules. A change to a speaker or topic does not entitle you to a refund. We will do our best to tell ticket holders by email when something important changes, so keep your email address up to date.

11. Events we cannot hold

If an event cannot go ahead because of something we cannot reasonably control, for example a government order, a public safety risk, severe weather, an outage or the venue closing, we will either move it or cancel it and follow the refund rules above. We are not responsible for your other costs, such as transport, accommodation, childcare or time off work.

12. Entry to events

  • Doors usually open about 30 minutes before the start time shown on the ticket. Please arrive early, as scanning takes time.
  • We may ask to see a valid photo ID that matches the name on the ticket. Bring one.
  • We may refuse entry, or ask someone to leave without a refund, if they are drunk, abusive, unsafe, carrying anything dangerous, or breaking the code of conduct below.
  • Latecomers may miss part of the programme. Seats are not guaranteed to be kept for people who arrive after the event has started.
  • Dress codes shown on an event page are a request that helps the evening feel like an occasion. They are not usually a condition of entry.

13. Women-only events

Many of our dinners, meetups and trainings are marked women only. They are held as safe spaces for women to speak openly, learn and network. Only women may attend these events. If a ticket is bought for a person who is not eligible, we may cancel it. Where an event is open to everyone, the event page will say so.

14. Code of conduct

HER events are warm, professional and supportive. Everyone, including attendees, speakers, partners and staff, is expected to:

  • Treat others with respect. No harassment, bullying, discrimination, hate speech or unwanted contact of any kind.
  • Respect privacy. What a person shares in a private session stays in that room unless they say it can be shared.
  • Not sell, recruit for or promote a business, product or scheme to other guests without our permission. Networking is welcome; pressure selling is not.
  • Follow instructions from our team and the venue, including safety, fire and alcohol rules.

If you feel unsafe or see something wrong, tell any member of the HER team at once, or write to events@herworkingwomen.com. We take every report seriously.

15. Photography, video and recording

We take photos and video at our events to share what happened and to promote future events on our website, social media, press, partner materials and printed items. By attending you agree that you may appear in this material and that we may use it without payment.

  • If you do not want to be photographed, tell the photographer or any HER team member on the day, and we will make every reasonable effort to leave you out. You can also email events@herworkingwomen.com after the event and ask us to remove a photo of you from our channels.
  • Please do not film or record sessions, speakers or other guests without permission. Short personal photos and social posts are welcome.
  • Speakers' slides and talks belong to the speakers. Do not copy or share them beyond what they allow.

16. Health, safety and your belongings

Please tell us in advance about any access needs or food allergies, so we can try to help. Food at events may contain common allergens, and we cannot guarantee that a venue is free of them. You attend at your own risk. We look after your safety with reasonable care, but we cannot accept responsibility for loss of, or damage to, personal belongings. Do not leave bags, phones or valuables unattended.

17. Partners, speakers and sponsors

Our events feature speakers, community partners and sponsors. Their views are their own and are not financial, legal, medical or business advice from HER. Please get proper professional advice before acting on anything you hear at an event, especially about investments, loans, health or tax.

18. Acceptable use

When you use the site you agree not to:

  • use bots, scrapers or scripts to buy tickets, to harvest data or to overload the site;
  • try to get into accounts, pages or systems you are not allowed to access, or to probe or break our security;
  • submit false, stolen or someone else's payment or personal details;
  • upload viruses or harmful code, or use the site for anything unlawful or misleading.

Our forms are protected by Cloudflare Turnstile to keep out automated abuse. It may run quietly in the background when you submit a form.

19. Our content and intellectual property

The HER name, logo, designs, photographs, event posters, text and software on this site belong to HER Working Women or to the people who gave us permission to use them. You may view and share event pages and posters to tell others about our events. You may not copy, sell, or change our material for any other purpose without written permission.

21. Availability of the site

We work hard to keep the site running, but we cannot promise that it will always be available, secure or free of errors. We may change, pause or stop parts of it, for example for maintenance. Where we can, we will avoid doing this while an event is on sale.

22. Our responsibility to you

Nothing in these terms limits any right you have that cannot be limited by law. Beyond that, to the extent the law allows, we are not liable for indirect or consequential losses, lost opportunities, or losses caused by things outside our control. Our total responsibility to you for any one event or booking is limited to the amount you paid us for it.

23. Governing law and disputes

These terms are governed by the laws of the Republic of Uganda. If you are unhappy about anything, please write to us first at events@herworkingwomen.com. We will reply within 5 working days and try to settle it fairly. If we cannot, either side may take the matter to the courts of Uganda.

24. Our approach to your privacy

We respect your privacy and handle personal data in line with the Data Protection and Privacy Act, 2019 of Uganda and its regulations. This section explains what we collect, why, who sees it and what your choices are. For this purpose HER Working Women is the “data controller”.

25. What we collect

  • Booking details: your name, email address, phone number, the tickets you chose, the names and emails of other attendees you add, the order reference and the amount.
  • Account details: your name, email and profile picture if you sign in with Google, or your email and an encrypted password if you do not. We also record when you last signed in.
  • Payment information: we receive from Pesapal only a confirmation, a tracking number, the payment method type (for example “MTN Mobile Money” or “Visa”) and the amount. We do not receive your full card or mobile money details.
  • Event attendance: whether and when your ticket was scanned at the gate.
  • Messages and forms: what you send us when you subscribe to the newsletter, register for an event or contact us.
  • Technical data: your IP address, browser type and pages you used, which we keep in security and error logs to protect the site.
  • Visit statistics: which public pages are viewed, the type of device and the website you came from. These are counted with an anonymous code that changes every day, so they never include your name or IP address.
  • Photos and video taken at events (see Photography above).
  • Earlier website data: when we moved from our old website, we brought across the orders, tickets, accounts and registrations you made there, so that your history is not lost.

26. Why we use it

  • To sell and deliver tickets, take payment, send confirmations, and run the gate. This is needed to carry out our contract with you.
  • To tell you about changes to an event you booked, and to help you if something goes wrong.
  • To keep the site safe, prevent fraud and fix problems. This is our legitimate interest.
  • To send you news about HER events and offers, only if you subscribed or agreed. You can unsubscribe at any time.
  • To understand what works, using simple statistics about visits, bookings and attendance, so we can improve events.
  • To keep records that the law, tax or accounting rules require.

We do not sell your personal data, and we do not use it for automated decisions that significantly affect you.

27. Who we share it with

We share personal data only with people who need it to do their job:

  • Pesapal, to process your payment.
  • Google, if you choose to sign in with Google.
  • Cloudflare, to run the Turnstile check that blocks bots.
  • Our hosting and email providers, which store the site and send the emails and tickets.
  • Event partners and speakers: for some events we may share a guest list (names only, or names and company) with the venue for entry and catering. We do not give partners your contact details for their own marketing without your clear permission.
  • Authorities, when the law requires it or to protect people from harm.

Some of these providers are outside Uganda. Where that happens we use providers that protect data to a similar standard, and we share only what is needed.

28. Cookies and similar technology

We use a few small files stored on your device. They are needed to make the site work and we do not use them for advertising:

  • Session cookie: keeps you signed in and protects forms from forgery. It is deleted when you close your browser or after you sign out.
  • Referral cookie: remembers for up to 30 days which community member's link you arrived from, so they are credited for a booking.
  • Visitor cookie: counts visits in a simple way, without identifying you.
  • Google and Cloudflare: if you use Google sign-in or the Turnstile check, those services may set their own cookies. Their policies apply.
  • App storage: if you add the site to your phone's home screen, your device keeps copies of the site's files so the app starts quickly and can show an offline page.

You can block cookies in your browser settings, but sign-in and booking may stop working.

29. How long we keep data and how we protect it

We keep booking, ticket and payment records for as long as the law requires for accounting and tax, normally at least 7 years. Account details are kept until you ask us to delete your account. Newsletter details are kept until you unsubscribe. Security logs are kept for a limited time, usually 12 months. Photos and videos may be kept as part of our archive of events.

We protect data with encrypted connections (HTTPS), hashed passwords, access limited to authorised staff, bot protection and regular backups. No system is perfectly secure. If a breach could harm you, we will tell you and the Personal Data Protection Office as the law requires.

30. Your rights

Under the Data Protection and Privacy Act you have the right to:

  • ask what personal data we hold about you and get a copy;
  • have wrong or incomplete data corrected;
  • ask us to delete data we no longer need, or to stop using it, in the cases the law allows;
  • object to or withdraw consent for marketing and anything else we do only with your consent;
  • complain to the Personal Data Protection Office of Uganda if you think we have not handled your data properly.

To use any of these rights write to events@herworkingwomen.com from the email address linked to your account. We may ask you to confirm who you are, and we will reply within 30 days. You can also leave our mailing list at any time using the link in our emails.

31. Children

Our site and events are for adults. We do not knowingly collect data from anyone under 18. If you believe a child has given us their data, please tell us and we will delete it.

32. Contact us

HER Working Women, Kampala, Uganda.
Email: events@herworkingwomen.com
Website: www.herworkingwomen.com

We follow and reply on Instagram, Facebook, X, LinkedIn and TikTok under @herworkingwomen, but for anything about an order or your data please use email so that we can keep a proper record.

This page is a general statement of how we work. It does not replace any contract signed separately with us. Back to the top